Returns & Refunds Policy

At Oriental, we strive for the highest quality in every authentic ingredient we deliver, but if your order arrives damaged or incorrect, we are here to make it right. Due to the perishable nature of food products, returns are generally accepted within 48 hours of delivery for items in their original packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order with your order number and photos of any damaged or incorrect items.

• 2.
  Approval Process

  Our quality assurance team will review your request and provide a return authorization and instructions within 24 business hours.

• 3.
  Package Your Items

  Carefully pack the unopened products in their original shipping box to ensure they are protected during the return transit.

• 4.
  Receive Refund

  Once we receive and inspect the returned goods, a refund will be issued to your original payment method within 5-7 business days.